Support center

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FAQ

Find the answers to your frequently asked questions on shipping, returns and repair.

Yes, in most cases we offer a free repair service. Our motto; better repaired than replaced. The service is offered to customers anywhere in the world.
You have a free 365-day-guarantee program on your Blue Rivet Jeans.
We will judge your request based on the date on the buying invoice in our system.
We'll work together on the repair, because sending the jeans to specialized tailor and back, means more CO2 emission. Therefore are determined to pay for the repair at your local tailor. Based on our visits to local tailors we are apply the following repair-costs, hence: refunds, for 'injured' jeans.
a. Loss/damage of buttons & rivets: We will send these over by airmail, free of any charge.
- Tailor costs: 4 euros
b. Open stitches & open hem stitches
- Tailor costs: 10 euros
c. Ripped fabric
- Tailor costs: 10 euros
Please email your request to repair@bluerivetjeans.com
- Please specify your repair need
- Include a photo of the damage
- And attach your buying invoice
- We’ll be in touch within 24 hours on working days

- Loss/damage of buttons & rivets (replacement will be send to you)
- Open stitches & open hem stitches
- Ripped fabric
- Broken zippers
For our denim repair service email: repair@bluerivetjeans.com
Please specify your repair need, including photos of the damage
and attach your buying invoice
We’ll be in touch within 24 hours on working days.
We'll judge the damage by the photos and refund the tailor cost to you according to the above prices. (Dutch tailor average)

Your Blue Rivet order is delivered the next working day in The Netherlands and Belgium.
For other EU countries it takes upto 1-3 working days.
Blue Rivet is available in the EU.
Shipping is free in the Netherlands and Belgium. For the other EU countries the shipping costs are between €10 - €30
You will receive a tracking number in the shipping confirmation email, once the order is on its way. The tracking number will need a few hours to become active. If some how the link is still not working after a good hours wait, than contact us on support@bluerivetjeans.com

If you entered an incorrect shipping address please directly contact customer support during office hours via telephone: +31-85 130 56 45 or email: support@bluerivetjeans.com
Currently we do not ship to PO boxes

You will receive an order confirmation by email shortly after placing your order. This confirms the placement of your order with Blue Rivet.
Blue Rivet works with Mollie payment services, who will validate you credit & debit card. It's advisable to have enough funds on the accounts once you place your order. Mollie has the right to decline orders and payments. We advise you to contact support@bluerivetjeans.com if this has occurred to you.
If you pay your order with Klarna, Klarna will validate your order & payment. Klarna has the right to decline you payment based on your credit ratings.
You can use the larger known credit (Visa, MasterCard, American Express and Maestro) or Ideal, Bank contact, Paypal and Klarna.
It’s not necessary to create an account in order to buy on bluerivetjeans.com. However we do recommend you create an account, it makes the process for your next order easier and you can always find back your size you previously bought.

If this is the case, please contact us directly at support@bluerivetjeans.com
No, Blue Rivet is an online brand. Currently only available on bluerivetjeans.com. Enjoy your shop experience here!
The codes are case sensitive, make sure you check your capitals and lowercase letters. If it still does not work please email us at info@bluerivetjeans.com with your request.
Currently we do not have gift cards, unfortunately.

You can always order a new size via the website, and return the pair of jeans you have at your place right now. You currently can not order a new size on the return form.
With the return form in the shipping box you can return your order within 30 days. Please specify the reason for the return and place the return-address label on the outside of the box over your own address label.
Returns are free of charge in The Netherlands and Belgium. Returning your package from other EU countries local charges apply.
You will receive your money back within 10 working days.

Unfortunately not. You can not return after the 30-day return period.
Yes, you can return the order you bought with a discount. You get the money you paid for the item back, if your retour is in the same new condition as the original product you received.
You may return your package in any other box or bag. But if you want to speed things up a bit, just use the Blue Rivet packaging for your return.

The N01 Slim