1. How long does it take for my order to arrive? 

Your Blue Rivet order is delivered the next working day in The Netherlands and Belgium.

For other EU countries it takes upto 1-3 working days.

2. To which countries do you ship and what are the costs?  

Blue Rivet is available in the EU. 

Shipping is free in the Netherlands and Belgium. For the other EU countries the shipping costs are between €10 - €30

3. What do I do if my tracking number is not working?

You will receive a tracking number in the shipping confirmation email, once the order is on its way. The tracking number will need a few hours to become active. If some how the link is still not working after a good hours wait, than contact us on support@bluerivetjeans.com

4. How do I change an incorrect shipping address?

If you entered an incorrect shipping address please directly contact customer support during office hours via telephone: +31-85 130 56 45 or email: support@bluerivetjeans.com

5. Can I send an order to a PO box?

Currently we do not ship to PO boxes

1. Can I change my order for another size?

You can always order a new size via the website, and return the pair of jeans you have at your place right now. You currently can not order a new size on the return form. 

2. How can I return my order?

With the return form in the shipping box you can return your order within 30 days. Please specify the reason for the return and place the return-address label on the outside of the box over your own address label. 

3. What does a return cost?

Returns are free of charge in The Netherlands and Belgium. Returning your package from other EU countries local charges apply. 

4. When will I have my money back from my return?

You will receive your money back within 10 working days.

5. Can I return after the return period is over?

Unfortunately not. You can not return after the 30-day return period.

6. Can I return an order I bought with a discount?

Yes, you can return the order you bought with a discount. You get the money you paid for the item back, if your retour is in the same new condition as the original product you received.

7. How can I return without the original packaging?

You may return your package in any other box or bag. But if you want to speed things up a bit, just use the Blue Rivet packaging for your return.

1. Do you repair my Blue Rivet for free?

Yes, in most cases we offer a free repair service. Our motto; better repaired than replaced. The service is offered to customers anywhere in the world.

2. What are the repair conditions?

You have a free 365-day-guarantee program on your Blue Rivet Jeans. 

We will judge your request based on the date on the buying invoice in our system. 

We'll work together on the repair, because sending the jeans to specialized tailor and back, means more CO2 emission. Therefore are determined to pay for the repair at your local tailor. Based on our visits to local tailors we are apply the following repair-costs, hence: refunds, for 'injured' jeans.

a. Loss/damage of buttons & rivets: We will send these over by airmail, free of any charge.

Tailor costs: 4 euros

b. Open stitches & open hem stitches 

Tailor costs: 10 euros

c. Ripped fabric 

Tailor costs: 10 euros

3. How can I apply for a free repair ?

Please email your request to repair@bluerivetjeans.com

- Please specify your repair need

- Include a photo of the damage

- And attach your buying invoice 

- We’ll be in touch within 24 hours on working days

4. Which repair options do you offer?

- Loss/damage of buttons & rivets (replacement will be send to you)

- Open stitches & open hem stitches 

- Ripped fabric 

- Broken zippers

5. How can I get my Blue Rivet jeans repaired?

For our denim repair service email: repair@bluerivetjeans.com

Please specify your repair need, including photos of the damage

and attach your buying invoice 

We’ll be in touch within 24 hours on working days.

We'll judge the damage by the photos and refund the tailor cost to you according to the above prices. (Dutch tailor average)

TERMS OF SERVICE Bluerivetjeans.com

This website is operated by Blue Rivet BV. Throughout the site, the terms “we”, “us” and “our'' refer to Blue Rivet BV. Blue Rivet BV offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Blue Rivet BV, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Blue Rivet BV and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Herengracht 447 A, Amsterdam, NH, 1071BR, Netherlands.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@bluerivetjeans.com.

Privacy and cookie statement Blue Rivet BV.

26 September 2021

1. Data

Sensitive data, or personal data, is processed via our webshop. Blue Rivet BV considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we comply with the requirements of privacy legislation. That also means that we:

· Clearly specify our purposes before we process personal data, via this privacy statement;

· Limit our collection of personal data to only the personal data necessary for legitimate purposes;

· First ask you for explicit permission to process your personal data in cases where your permission is required;

· Take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;

· Respect your right to provide your personal data for inspection, correction or deletion at your request.

Blue Rivet BV is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop www.bluerivetjeans.com. We recommend that you read them carefully.

If you have any questions, or want to know exactly what we keep track of you, please contact Blue Rivet BV. 

2. Your account

For certain parts of our webshop you must first register. You will then need to provide information about yourself and choose a username. We use this to create an account, which you can log in to with that username and a password of your choice. For this we use your name and address details and email address. We do this on the basis of your permission. We will keep this information until you cancel the account.

We keep this information so that you do not have to fill it in again and again and so that we can contact you in the context of the execution of the agreement. You can change information through your account whenever you want.  

Disclosure to third parties

We work with certain companies that may receive your personal data from us mentioned above.

 3. Handling order

When you place an order with us, we use your personal data to be able to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this we use your name and address details, telephone number, billing address, e-mail address and payment details. We do this on the basis of your permission. We keep this information until your order has been completed. We keep certain customer data longer in connection with the statutory fiscal retention obligation. 
 

Disclosure to third parties

We work with certain companies that may receive your personal data from us mentioned above. 

4. Posting reviews on the website

You can leave a review for us. We use the necessary personal data to publish the review on the website. For this we use your e-mail address and nickname. We do this on the basis of your permission. We keep this information until the end of the contract.

5. Advertising

We would like to send you advertising about offers and new products or services. This is what we do:

·         By email

·         Via social media

You can object to this advertising at any time. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also pass this on via your account.

Location Information

We may collect location information (GPS) from you if necessary for the service. Your permission will be requested for this at the moment.

This (location) data can also be stored and processed by the provider of, for example, the navigation/maps software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no control over that. So always read the privacy statements of the relevant provider.

6. Advertisements

Our webshop shows advertisements. We do not publish these ourselves, advertising agencies with which we work do that. These agencies keep track of whether you like them, and use that information to provide only fun or interesting advertisements and offers in the future.

7. Provision to other companies or institutions

With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so (for example if the police require this in case of a suspicion of a crime).

8. Statistics

We keep statistics about the use of our web store.

9. Cookies

Our web store uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But we can also see that you visit us again.

When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies.

You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly.

We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves.

So also read their privacy statements. (Note: these can change regularly)

10. Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

11. Security

Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust the security and pay close attention to what can go wrong.

12. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

13. Viewing, changing and deleting your data

If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

· Get explanations about what personal information we have and what we do with it

· Insight into the precise personal information we

· The rectification of errors

· Allowing removal of obsolete personal

· Allowing transfer of personal data to another party

· Withdrawal of consent

· Object to a certain use

Please make sure that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.

14. Submit a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

15. Contact details

Blue Rivet BV

Herengracht 449A

1071 BR Amsterdam

info@bluerivetjeans.com